2013 CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based

2013 CRM Market Share Update: 40% Of CRM Systems Sold Are SaaS-Based

My Comment:

Great note Louis,
No doubt Saas has changed the game, open source is also an interesting alternative ( Sugar CRM ).
Here is my blog on CEM/CRM http://blogs.sap.com/innovation/sales-marketing/5-steps-to-success-on-the-customer-experience-management-journey-030960

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