#HBR The Most Effective Ways to Make It Right When You Screw Up My Comments
July 3, 2013 Leave a comment
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Great post Heidi,
We would have heard the expression, people tend to judge themselves based on their intentions and others based on their actions, the same gets amplified when they make a mistake.
The most important aspect is to own it up not side step it, understand/acknowledge the impact not ignore/belittle the impact, find a solution and move forward not blame the other person/situation and move backwards. When relevant action follows what you say in such situations, you engage and solve, else you enrage and snowball (the issue).